{"id":50,"date":"2025-03-13T05:49:22","date_gmt":"2025-03-13T05:49:22","guid":{"rendered":"http:\/\/23.27.11.206\/?page_id=50"},"modified":"2025-04-08T07:40:40","modified_gmt":"2025-04-08T07:40:40","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/pineele.com\/id\/refund-policy","title":{"rendered":"Kebijakan Pengembalian Dana"},"content":{"rendered":"<p>At <strong>PINEELE<\/strong>, we strive to provide high-quality voltage stabilizers and electrical solutions. If you are not completely satisfied with your purchase, we are here to help. Below are the conditions and procedures for returning a product.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Return Eligibility<\/strong><\/h2>\n\n\n\n<p>To qualify for a return, the following conditions must be met:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product must be <strong>unused, undamaged, and in its original packaging<\/strong>.<\/li>\n\n\n\n<li>A return request must be made within <strong>30 days<\/strong> from the date of receipt.<\/li>\n\n\n\n<li>A <strong>valid proof of purchase<\/strong> (invoice or receipt) must be provided.<\/li>\n\n\n\n<li>Custom-made products, clearance items, or specially modified products <strong>are non-returnable<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Return Process<\/strong><\/h2>\n\n\n\n<p>To initiate a return, follow these steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Contact PINEELE Customer Service<\/strong> at <a href=\"mailto:pine@zhengxi1983.com\">pine@zhengxi1983.com<\/a><\/li>\n\n\n\n<li> atau <strong>WhatsApp: +86-18968823915<\/strong> within <strong>30 days<\/strong> of receiving the product.<\/li>\n\n\n\n<li>Provide your <strong>order number, product details, and reason for return<\/strong>.<\/li>\n\n\n\n<li>Our support team will review your request and provide return instructions.<\/li>\n\n\n\n<li>Once the returned product is received and inspected, we will process your refund or replacement.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Return Shipping<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers are responsible for <strong>return shipping costs<\/strong>, except in cases of defective or incorrect products.<\/li>\n\n\n\n<li>We recommend <strong>using a trackable shipping method<\/strong> to ensure safe delivery.<\/li>\n\n\n\n<li>If the returned product is <strong>damaged, incomplete, or missing parts<\/strong>, a <strong>partial refund<\/strong> may be issued.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Refund Policy<\/strong><\/h2>\n\n\n\n<p>After receiving and inspecting the returned product, PINEELE will issue a refund under the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds will be processed <strong>to the original payment method<\/strong> within <strong>30 business days<\/strong>.<\/li>\n\n\n\n<li><strong>Shipping costs are non-refundable<\/strong>, unless the return is due to a defect or shipping error caused by PINEELE.<\/li>\n\n\n\n<li>If your refund is delayed, please check with your bank or payment provider. Processing times may vary.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Exchange Policy<\/strong><\/h2>\n\n\n\n<p>We offer <strong>exchanges only for defective or damaged products<\/strong>. If you receive a defective product and wish to exchange it for the same item, please contact us at <a href=\"mailto:pine@zhengxi1983.com\">pine@zhengxi1983.com<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Non-Returnable Products<\/strong><\/h2>\n\n\n\n<p>The following items <strong>cannot be returned<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Custom-made or modified products<\/strong><\/li>\n\n\n\n<li><strong>Final sale or clearance items<\/strong><\/li>\n\n\n\n<li><strong>Products damaged due to improper use, unauthorized repairs, or incorrect installation<\/strong><\/li>\n\n\n\n<li><strong>Products without a valid purchase receipt<\/strong><\/li>\n\n\n\n<li><strong>Products damaged by natural disasters<\/strong> (floods, fires, earthquakes, lightning, etc.)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. Warranty &amp; Repair Services<\/strong><\/h2>\n\n\n\n<p>If your product experiences quality issues after installation and is still under the <strong>one-year warranty<\/strong>, PINEELE will provide <strong>free repairs or replacements<\/strong>.<\/p>\n\n\n\n<p>Untuk <strong>out-of-warranty<\/strong> products, PINEELE offers <strong>paid repair services<\/strong>, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Repairs for <strong>damages caused by improper operation<\/strong> (e.g., water damage, physical impact, incorrect installation)<\/li>\n\n\n\n<li>Services for products <strong>modified or repaired by unauthorized personnel<\/strong><\/li>\n\n\n\n<li>Technical support for <strong>products damaged due to natural disasters<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Untuk <strong>technical issues<\/strong>, PINEELE provides <strong>24\/7 online technical support<\/strong> and will respond to inquiries within <strong>1 hour<\/strong> and provide a solution within <strong>3 hours<\/strong>.<\/p>","protected":false},"excerpt":{"rendered":"<p>At PINEELE, we strive to provide high-quality voltage stabilizers and electrical solutions. If you are not completely satisfied with your purchase, we are here to help. Below are the conditions and procedures for returning a product. 1. Return Eligibility To qualify for a return, the following conditions must be met: 2. Return Process To initiate [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-lianxi.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-50","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund Policy - PINEELE<\/title>\n<meta name=\"description\" content=\"At PINEELE, we strive to provide high-quality voltage stabilizers and electrical solutions. If you are not completely satisfied with your purchase, we are here to help. 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