{"id":43,"date":"2025-03-13T05:22:31","date_gmt":"2025-03-13T05:22:31","guid":{"rendered":"http:\/\/23.27.11.206\/?page_id=43"},"modified":"2025-03-26T06:59:48","modified_gmt":"2025-03-26T06:59:48","slug":"warranty-policy","status":"publish","type":"page","link":"https:\/\/pineele.com\/ja\/warranty-policy","title":{"rendered":"\u4fdd\u8a3c\u30dd\u30ea\u30b7\u30fc"},"content":{"rendered":"<p><strong>Inquiry Specification Review<\/strong><\/p>\n\n\n\n<p>For each inquiry, our professional engineers will review and optimize the specifications provided according to the working conditions. We will provide expert recommendations on materials and structural designs that best suit the application, ensuring optimal performance and reliability.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>After-Sales Service Terms<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Product Quality Assurance<\/strong><\/h3>\n\n\n\n<p>PINEELE strictly adheres to the <strong>ISO9000 and CE quality management systems<\/strong> for production. Each voltage stabilizer undergoes rigorous inspections before leaving the factory, ensuring a <strong>100% factory qualification rate<\/strong> for all products.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Warranty Service<\/strong><\/h3>\n\n\n\n<p>From the date of receipt of the goods, PINEELE offers a <strong>\u5e74\u9593\u4fdd\u8a3c<\/strong>. If any quality issues arise after installation within this period, we will provide <strong>free repair or replacement services<\/strong>. After the warranty expires, we continue to offer <strong>\u6709\u511f\u4fee\u7406\u30b5\u30fc\u30d3\u30b9<\/strong> within a reasonable scope, tailored to customer needs.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Paid Service Terms<\/strong><\/h2>\n\n\n\n<p>The following situations fall under paid service conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Out-of-warranty products<\/strong><\/li>\n\n\n\n<li><strong>No valid purchase receipt or supporting documents<\/strong><\/li>\n\n\n\n<li><strong>Damage caused by improper use<\/strong>, including failure to follow the product manual (e.g., water ingress, dropping, or other man-made damage)<\/li>\n\n\n\n<li><strong>Unauthorized repairs or disassembly<\/strong> by the customer or non-PINEELE authorized personnel<\/li>\n\n\n\n<li><strong>Product damage due to unqualified cables or improper installation<\/strong><\/li>\n\n\n\n<li><strong>Product failure or damage caused by natural disasters<\/strong> (e.g., floods, fires, lightning strikes, earthquakes, etc.)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Online Technical Support<\/strong><\/h2>\n\n\n\n<p>During product usage, if any issues arise, <strong>PINEELE\u2019s technical engineers<\/strong> will respond <strong>promptly<\/strong> to ensure minimal disruption.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>For quality-related issues<\/strong>, we commit to providing a <strong>clear answer or solution within 24 hours<\/strong>.<\/li>\n\n\n\n<li><strong>All PINEELE customers receive lifetime, 24\/7 technical support<\/strong>.<\/li>\n\n\n\n<li>If any <strong>technical difficulties<\/strong> occur during installation, operation, or maintenance, please contact us.<\/li>\n\n\n\n<li>We guarantee the following response times:\n<ul class=\"wp-block-list\">\n<li><strong>Within 1 hour<\/strong>: Acknowledgment of your issue<\/li>\n\n\n\n<li><strong>Within 3 hours<\/strong>: Provision of a solution<\/li>\n\n\n\n<li><strong>Immediate<\/strong>: Arrangement of one-on-one service with a PINEELE technician for troubleshooting<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>If you have any questions, feel free to contact us at any time.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u304a\u554f\u3044\u5408\u308f\u305b<\/strong><\/h2>\n\n\n\n<p><strong>PINEELE Electric Group Co., Ltd.<\/strong><br>\ud83d\udcde <strong>Tel \/ WhatsApp\uff1a<\/strong> +86 180-5886-8393<br>\ud83d\udcde <strong>WhatsApp:<\/strong> +86 180-5886-8393<br>\ud83d\udce7 <strong>Inquiry Hotline:<\/strong> <a href=\"mailto:pine@zhengxi1983.com\">pine@zhengxi1983.com<\/a><br>\ud83d\udce7 <strong>\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\uff1a<\/strong> <a href=\"mailto:pine@zhengxi1983.com\">pine@zhengxi1983.com<\/a><\/p>\n\n\n\n<p>\ud83d\ude80 <strong>PINEELE is committed to delivering high-quality products and exc<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Inquiry Specification Review For each inquiry, our professional engineers will review and optimize the specifications provided according to the working conditions. We will provide expert recommendations on materials and structural designs that best suit the application, ensuring optimal performance and reliability. After-Sales Service Terms Product Quality Assurance PINEELE strictly adheres to the ISO9000 and CE quality management systems for production. Each voltage stabilizer undergoes rigorous inspections before leaving the factory, ensuring a 100% factory qualification rate for all products. Warranty Service From the date of receipt of the goods, PINEELE offers a one-year warranty. If any quality issues arise after installation within this period, we will provide free repair or [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-lianxi.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-43","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Warranty Policy - PINEELE<\/title>\n<meta name=\"description\" content=\"For each inquiry, our professional engineers will review and optimize the specifications provided according to the working conditions. 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