환불 정책

E-파인애플, silwela ukuhlinzeka ngezinjongo ze-voltage ezisezingeni eliphakeme nezixazululo zikagesi.

1. Ukufaneleka

Ukuze ulungele ukubuya, lezi zimo ezilandelayo kufanele zihlangatshezwe:

• Umkhiqizo kumele ubeungasetshenziswanga, alimazeki, nasekupakisheni kwalo kwasekuqaleni.
• Isicelo sokubuya kumele senziwe ngaphakathiIzinsuku ezingama-30kusukela ngosuku lokutholwa.
• Aubufakazi obuvumelekile bokuthenga(invoice noma irisidi) kufanele kunikezwe.
• Imikhiqizo eyenziwe ngokwezifiso, izinto ze-Clearance, noma imikhiqizo eguqulwe ngokukhethekileazibuyiswanga.

2. Inqubo yokubuya

Ukuqala ukubuyisa, landela lezi zinyathelo:

1. Thintana ne-Pineele Caterser Servicee-[I-imeyili evikelwe]
2. nomaWhatsApp: + 86-18968823915phakathiIzinsuku ezingama-30ukuthola umkhiqizo.
3. Hlinzeka ngeyakhoInombolo ye-oda, imininingwane yomkhiqizo, kanye nesizathu sokubuya.
4. Ithimba lethu lokusekela lizobuyekeza isicelo sakho futhi linikeze imiyalo yokubuyisa.
5. Lapho umkhiqizo obuyiselwe usutholiwe futhi uhlolwe, sizocubungula ukubuyiselwa kwemali noma ukuphindisela.

3. Buyisela Ukuthumela

• Amakhasimende abhekenebuyisela izindleko zokuthumela, ngaphandle kwezimo zemikhiqizo engenaphutha noma engalungile.
• SincomaUsebenzisa indlela yokuthumela elandelekaukuqinisekisa ukulethwa okuphephile.
• Uma umkhiqizo obuyiselweizingxenye ezonakalisiwe, ezingaphelele, noma ezilahlekile, aukubuyiselwa kwemali okuyingxenyekungakhishwa.

4. Inqubomgomo Yokubuyiselwa kwemali

Ngemuva kokuthola nokuhlola umkhiqizo obuyiselwe, uPinele uzokhipha imali ngaphansi kwale mibandela elandelayo:

• Ukubuyiselwa kwemali kuzocutshungulwakwindlela yokuqala yokukhokhaphakathiIzinsuku ezingama-30 zebhizinisi.
• Izindleko zokuthumela azibuyiswa, ngaphandle kokuthi ukubuya kungenxa yephutha noma iphutha lokuthumela elibangelwa uPinele.
• Uma ukubuyiselwa kwakho kubambezelekile, sicela ubheke nomhlinzeki wakho webhange noma umhlinzeki wakho wokukhokha.

5. Inqubomgomo yokushintshana

Sinikezaukushintshana kuphela ngemikhiqizo enesici noma eyonakalisiwe. [I-imeyili evikelwe].

I-6. Imikhiqizo engabuyiswayo

Izinto ezilandelayoayikwazi ukubuyiselwa:

• Imikhiqizo eyenziwe ngokwezifiso noma eguquliwe
• Ukuthengiswa kokugcina noma izinto zokucila
• Imikhiqizo ilimele ngenxa yokusebenzisa okungafanele, ukulungiswa okungagunyaziwe, noma ukufakwa okungalungile
• Imikhiqizo ngaphandle kwerisidi yokuthenga evumelekile
• Imikhiqizo elimaze izinhlekelele zemvelo(Izikhukhula, imililo, ukuzamazama komhlaba, umbani, njll.)

7. Izinsizakalo Zokulungisa Nezivumelwano

Uma umkhiqizo wakho uhlangabezana nezinkinga zekhwalithi ngemuva kokufakwa futhi namanje ngaphansi kweiwaranti yonyaka owodwa, UPinele uzokunikezaUkulungiswa kwamahhala noma ukufakwa esikhundleni.

IngomaneOut-of---------------Imikhiqizo, uPinele unikezwaIzinsizakalo zokulungisa ezikhokhelwayo, kufaka phakathi:

• Ukulungiswa kweukulimala okubangelwa ukusebenza okungafanele(e.g., ukulimala kwamanzi, umthelela womzimba, ukufakwa okungalungile)
• Izinsizakalo zemikhiqizokuguqulwe noma kulungiswe ngabasebenzi abangagunyaziwe
• Ukuxhaswa Kwezobuchwepheshe kweimikhiqizo yonakele ngenxa yezinhlekelele zemvelo

IngomaneIzinkinga Zobuchwepheshe, UPinele uhlinzeka24/7 Ukuxhaswa Kwezobuchwepheshe Kwe-inthanethifuthi uzophendula imibuzo ngaphakathiIhora eli-1futhi ahlinzeke ngesisombululo ngaphakathi3 amahora.