보증 정책

Агляд спецыфікацыі запыту

Для кожнага запыту нашы прафесійныя інжынеры будуць разглядаць і аптымізаваць тэхнічныя характарыстыкі, якія прадстаўляюцца ў залежнасці ад умоў працы.

Умовы абслугоўвання пасля продажаў

Забеспячэнне якасці прадукцыі

Пінель строга прытрымліваеццаСістэмы кіравання якасцю ISO9000 і CEfor production. Each voltage stabilizer undergoes rigorous inspections before leaving the factory, ensuring a100% factory qualification ratefor all products.

Warranty Service

From the date of receipt of the goods, PINEELE offers aone-year warranty. If any quality issues arise after installation within this period, we will providefree repair or replacement services. After the warranty expires, we continue to offerpaid repair serviceswithin a reasonable scope, tailored to customer needs.

Paid Service Terms

The following situations fall under paid service conditions:

• Out-of-warranty products
• No valid purchase receipt or supporting documents
• Damage caused by improper use, including failure to follow the product manual (e.g., water ingress, dropping, or other man-made damage)
• Unauthorized repairs or disassemblyby the customer or non-PINEELE authorized personnel
• Product damage due to unqualified cables or improper installation
• Product failure or damage caused by natural disasters(e.g., floods, fires, lightning strikes, earthquakes, etc.)

Online Technical Support

During product usage, if any issues arise,PINEELE’s technical engineerswill respondpromptlyto ensure minimal disruption.

• For quality-related issues, we commit to providing aclear answer or solution within 24 hours.
• All PINEELE customers receive lifetime, 24/7 technical support.
• If anytechnical difficultiesoccur during installation, operation, or maintenance, please contact us.
• We guarantee the following response times:
  • Within 1 hour: Acknowledgment of your issue
  • Within 3 hours: Provision of a solution
  • Immediate: Arrangement of one-on-one service with a PINEELE technician for troubleshooting

If you have any questions, feel free to contact us at any time.

문의하기

PINEELE Electric Group Co., Ltd.
📞전화 / WhatsApp:+86 180-5886-8393
📞WhatsApp:+86 180-5886-8393
📧Inquiry Hotline: [email protected]
📧기술 지원: [email protected]

🚀PINEELE is committed to delivering high-quality products and exc