保証ポリシー

Inquiry Specification Review

For each inquiry, our professional engineers will review and optimize the specifications provided according to the working conditions. We will provide expert recommendations on materials and structural designs that best suit the application, ensuring optimal performance and reliability.

After-Sales Service Terms

Product Quality Assurance

PINEELE strictly adheres to theISO9000 and CE quality management systemsfor production. Each voltage stabilizer undergoes rigorous inspections before leaving the factory, ensuring a100% factory qualification ratefor all products.

Warranty Service

From the date of receipt of the goods, PINEELE offers a年間保証. If any quality issues arise after installation within this period, we will providefree repair or replacement services. After the warranty expires, we continue to offer有償修理サービスwithin a reasonable scope, tailored to customer needs.

Paid Service Terms

The following situations fall under paid service conditions:

• Out-of-warranty products
• No valid purchase receipt or supporting documents
• Damage caused by improper use, including failure to follow the product manual (e.g., water ingress, dropping, or other man-made damage)
• Unauthorized repairs or disassemblyby the customer or non-PINEELE authorized personnel
• Product damage due to unqualified cables or improper installation
• Product failure or damage caused by natural disasters(e.g., floods, fires, lightning strikes, earthquakes, etc.)

Online Technical Support

During product usage, if any issues arise,PINEELE’s technical engineerswill respondpromptlyto ensure minimal disruption.

• For quality-related issues, we commit to providing aclear answer or solution within 24 hours.
• All PINEELE customers receive lifetime, 24/7 technical support.
• If anytechnical difficultiesoccur during installation, operation, or maintenance, please contact us.
• We guarantee the following response times:
  • Within 1 hour: Acknowledgment of your issue
  • Within 3 hours: Provision of a solution
  • Immediate: Arrangement of one-on-one service with a PINEELE technician for troubleshooting

If you have any questions, feel free to contact us at any time.

お問い合わせ

PINEELE Electric Group Co., Ltd.
📞Tel / WhatsApp：+86 180-5886-8393
📞WhatsApp:+86 180-5886-8393
📧Inquiry Hotline: [email protected]
📧テクニカルサポート： [email protected]

🚀PINEELE is committed to delivering high-quality products and exc