Refund Policy

AtPINEELE, we strive to provide high-quality voltage stabilizers and electrical solutions. If you are not completely satisfied with your purchase, we are here to help. Below are the conditions and procedures for returning a product.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

• The product must beunused, undamaged, and in its original packaging.
• A return request must be made within30 daysfrom the date of receipt.
• Avalid proof of purchase(invoice or receipt) must be provided.
• Custom-made products, clearance items, or specially modified productsare non-returnable.

2. Return Process

To initiate a return, follow these steps:

1. Contact PINEELE Customer Serviceat[email protected]
2. orWhatsApp: +86-18968823915within30 daysof receiving the product.
3. Provide yourorder number, product details, and reason for return.
4. Our support team will review your request and provide return instructions.
5. Once the returned product is received and inspected, we will process your refund or replacement.

3. Return Shipping

• Customers are responsible forreturn shipping costs, except in cases of defective or incorrect products.
• We recommendusing a trackable shipping methodto ensure safe delivery.
• If the returned product isdamaged, incomplete, or missing parts, apartial refundmay be issued.

4. Refund Policy

After receiving and inspecting the returned product, PINEELE will issue a refund under the following conditions:

• Refunds will be processedto the original payment methodwithin30 business days.
• Shipping costs are non-refundable, unless the return is due to a defect or shipping error caused by PINEELE.
• If your refund is delayed, please check with your bank or payment provider. Processing times may vary.

5. Exchange Policy

We offerexchanges only for defective or damaged products. If you receive a defective product and wish to exchange it for the same item, please contact us at[email protected].

6. Non-Returnable Products

The following itemscannot be returned:

• Custom-made or modified products
• Final sale or clearance items
• Products damaged due to improper use, unauthorized repairs, or incorrect installation
• Products without a valid purchase receipt
• Products damaged by natural disasters(floods, fires, earthquakes, lightning, etc.)

7. Warranty & Repair Services

If your product experiences quality issues after installation and is still under theone-year warranty, PINEELE will providefree repairs or replacements.

Forout-of-warrantyproducts, PINEELE offerspaid repair services, including:

• Repairs fordamages caused by improper operation(e.g., water damage, physical impact, incorrect installation)
• Services for productsmodified or repaired by unauthorized personnel
• Technical support forproducts damaged due to natural disasters

Fortechnical issues, PINEELE provides24/7 online technical supportand will respond to inquiries within1 hourand provide a solution within3 hours.