Customer Service & Help

At PINEELE, we are committed to providing exceptional customer service and technical support to ensure you have a smooth and hassle-free experience. Whether you need help with product selection, installation, troubleshooting, or after-sales support, our team is always here to assist you.

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1. Inquiry & Product Consultation

Not sure which product is right for your application? Our expert team is available to help you select the best solution based on your requirements.

✅ How We Assist You:

• Provide technical specifications and product recommendations
• Optimize voltage regulator and transformer solutions based on working conditions
• Offer guidance on industry standards and compliance

📧 Inquiry Email: [email protected]
📞 Tel / WhatsApp: +86 180-5886-8393

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2. Order Support

We aim to make the ordering process simple and efficient. If you need assistance with placing an order, modifying an existing order, or tracking your shipment, please reach out to our support team.

✅ Order-Related Services:

• Assistance with quotations and pricing
• Custom product orders and bulk purchases
• Order tracking and shipping updates

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3. After-Sales & Technical Support

Our commitment to quality extends beyond the purchase. If you experience any technical issues or require assistance with installation and maintenance, our professional engineers are ready to assist.

✅ Technical Support Services:

• 24/7 online technical assistance
• One-on-one troubleshooting for installation and operation issues
• Warranty claims and product repair services

📧 Technical Support Email: [email protected]
📞 Tel / WhatsApp: +86 180-5886-8393

📌 Response Times:

• Within 1 hour – Initial response to inquiries
• Within 3 hours – Solution provided for most technical issues
• Within 24 hours – Resolution for complex technical cases

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4. Warranty & Returns

PINEELE guarantees the quality of our products and offers a one-year warranty from the date of receipt.

✅ Warranty Coverage Includes:

• Free repair or replacement for defects within the warranty period
• Technical consultation for troubleshooting
• Paid repair services after the warranty period expires

For warranty claims or return requests, please contact:
📧 Warranty & Returns Email: [email protected]

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5. Shipping & Delivery Information

We offer reliable international shipping for all orders.

✅ Shipping Details:

• Orders are processed and shipped within 7 business days
• International shipping times vary depending on location
• Tracking information will be provided upon dispatch

For shipping inquiries, contact:
📧 Logistics Support Email: [email protected]

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6. Frequently Asked Questions (FAQ)

Before contacting us, you may find answers to common questions in our FAQ section:

🔹 How do I choose the right voltage stabilizer?

• Our engineers will assess your power requirements and recommend the best model for your needs.

🔹 What if my product arrives damaged?

• Please report the issue within 180 days of receipt. We will arrange a replacement or refund based on the warranty terms.

🔹 Do you offer bulk pricing?

• Yes! Contact us for special pricing on bulk and OEM orders.

🔹 How do I track my order?

• You will receive a tracking number once your order has been shipped.

📌 For more questions, visit our FAQ page or contact us directly.

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7. Contact Us

Our customer service team is available to assist you with any inquiries.

📞 Tel / WhatsApp: +86 180-5886-8393
📧 General Inquiries: [email protected]
📧 Technical Support: [email protected]

🚀 At PINEELE, we are dedicated to delivering high-quality products and excellent service. Contact us anytime for assistance!