Warranty Policy

Inquiry Specification Review

For each inquiry, our professional engineers will review and optimize the specifications provided according to the working conditions. We will provide expert recommendations on materials and structural designs that best suit the application, ensuring optimal performance and reliability.

After-Sales Service Terms

Product Quality Assurance

PINEELE strictly adheres to the ISO9000 and CE quality management systems for production. Each voltage stabilizer undergoes rigorous inspections before leaving the factory, ensuring a 100% factory qualification rate for all products.

Warranty Service

From the date of receipt of the goods, PINEELE offers a one-year warranty. If any quality issues arise after installation within this period, we will provide free repair or replacement services. After the warranty expires, we continue to offer paid repair services within a reasonable scope, tailored to customer needs.

Paid Service Terms

The following situations fall under paid service conditions:

• Out-of-warranty products
• No valid purchase receipt or supporting documents
• Damage caused by improper use, including failure to follow the product manual (e.g., water ingress, dropping, or other man-made damage)
• Unauthorized repairs or disassembly by the customer or non-PINEELE authorized personnel
• Product damage due to unqualified cables or improper installation
• Product failure or damage caused by natural disasters (e.g., floods, fires, lightning strikes, earthquakes, etc.)

Online Technical Support

During product usage, if any issues arise, PINEELE’s technical engineers will respond promptly to ensure minimal disruption.

• For quality-related issues, we commit to providing a clear answer or solution within 24 hours.
• All PINEELE customers receive lifetime, 24/7 technical support.
• If any technical difficulties occur during installation, operation, or maintenance, please contact us.
• We guarantee the following response times:
  • Within 1 hour: Acknowledgment of your issue
  • Within 3 hours: Provision of a solution
  • Immediate: Arrangement of one-on-one service with a PINEELE technician for troubleshooting

If you have any questions, feel free to contact us at any time.

Contact Us

PINEELE Electric Group Co., Ltd.
📞 Tel / WhatsApp: +86 180-5886-8393
📞 WhatsApp: +86 180-5886-8393
📧 Inquiry Hotline: [email protected]
📧 Technical Support: [email protected]

🚀 PINEELE is committed to delivering high-quality products and exc