Refund Policy

At PINEELE, we strive to provide high-quality voltage stabilizers and electrical solutions. If you are not completely satisfied with your purchase, we are here to help. Below are the conditions and procedures for returning a product.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

• The product must be unused, undamaged, and in its original packaging.
• A return request must be made within 30 days from the date of receipt.
• A valid proof of purchase (invoice or receipt) must be provided.
• Custom-made products, clearance items, or specially modified products are non-returnable.

2. Return Process

To initiate a return, follow these steps:

1. Contact PINEELE Customer Service at [email protected]
2. or WhatsApp: +86-18968823915 within 30 days of receiving the product.
3. Provide your order number, product details, and reason for return.
4. Our support team will review your request and provide return instructions.
5. Once the returned product is received and inspected, we will process your refund or replacement.

3. Return Shipping

• Customers are responsible for return shipping costs, except in cases of defective or incorrect products.
• We recommend using a trackable shipping method to ensure safe delivery.
• If the returned product is damaged, incomplete, or missing parts, a partial refund may be issued.

4. Refund Policy

After receiving and inspecting the returned product, PINEELE will issue a refund under the following conditions:

• Refunds will be processed to the original payment method within 30 business days.
• Shipping costs are non-refundable, unless the return is due to a defect or shipping error caused by PINEELE.
• If your refund is delayed, please check with your bank or payment provider. Processing times may vary.

5. Exchange Policy

We offer exchanges only for defective or damaged products. If you receive a defective product and wish to exchange it for the same item, please contact us at [email protected].

6. Non-Returnable Products

The following items cannot be returned:

• Custom-made or modified products
• Final sale or clearance items
• Products damaged due to improper use, unauthorized repairs, or incorrect installation
• Products without a valid purchase receipt
• Products damaged by natural disasters (floods, fires, earthquakes, lightning, etc.)

7. Warranty & Repair Services

If your product experiences quality issues after installation and is still under the one-year warranty, PINEELE will provide free repairs or replacements.

For out-of-warranty products, PINEELE offers paid repair services, including:

• Repairs for damages caused by improper operation (e.g., water damage, physical impact, incorrect installation)
• Services for products modified or repaired by unauthorized personnel
• Technical support for products damaged due to natural disasters

For technical issues, PINEELE provides 24/7 online technical support and will respond to inquiries within 1 hour and provide a solution within 3 hours.